Returns on watches and jewelry apply only to items marked Return Eligible Jewelry Product on the product page. Those items may be returned within 30 days of the shipment date, or the purchase date for an in-store sale, and a 15% restocking fee may apply. Estate, pre-owned, antique, and consignment pieces are not eligible, even when that designation appears on the page. Bullion and coins are final sale.
This page explains how we authenticate and grade what we sell, and which items can be returned. The controlling legal terms are in Section 6 of our Terms.
What is return-eligible
Section 6 defines a Jewelry Product as finished jewelry — including rings, necklaces, pendants, earrings, bracelets, and watches — sold at a fixed retail price and expressly designated on its product page as a Return Eligible Jewelry Product. The product-page designation controls. If that phrase is not on the page, the item is not returnable under Section 6(d).
To start a return, call (210) 735-7131 within 30 days of the shipment date (or the purchase date in store) and obtain an RMA number. We provide a prepaid, insured return label. You must use that label. The piece must come back unworn and unaltered, with all original packaging, tags, paperwork, certificates, and — for watches — all links. We inspect every return before a refund is issued. Approved refunds go to the original tender and are processed within 120 business days after we receive and inspect the item. Original shipping, handling, and insurance charges are not refunded.
Not eligible, even with the designation
- Items altered or modified beyond sizing or stone setting we performed
- Items sized, repaired, cleaned, refinished, or serviced by anyone other than us
- Loose gemstones and loose diamonds
- Pierced earrings and body jewelry
- Estate, pre-owned, antique, and consignment pieces
- Clearance, closeout, or final-sale items
- Items bought with promotional, trade-in, or store credit, unless we permit it in writing
How we authenticate a watch
No watch reaches the site on one person's opinion. It clears two independent checks first.
Inspected in-house first
Every watch is examined by our own jewelers before it goes anywhere else. One of them has been doing this for forty years; across the bench we have more than a century of combined experience. We check the reference and serial against the model, then work through the case, dial, hands, bracelet, clasp, and crystal looking for parts that do not belong together.
Verified again by an outside watchmaker
Our eyes are not the last word. Every watch also goes to a local authorized watch repair shop or an independent watchmaker, who opens it up and confirms the movement is correct for the reference and running as it should. A watch that does not clear both stages does not get listed.
Described exactly as it is
Photographs are of the actual watch, not a stock image of the model. If a part has been replaced, the case has been refinished, or a service is coming due, we say so in the listing rather than leaving you to discover it.
We do not issue a certificate of authenticity. We tell you who inspected the watch and what they checked. Jewelry is inspected and authenticated in house by our jewelers before it is listed.
How we grade condition
Pre-owned means worn, and words like “mint” get stretched until they stop meaning anything. Every watch and every piece of jewelry we list carries one of these five grades, plus notes on anything specific to that item.
- Unworn
- Never worn, with no visible signs of use. Original finish and presentation remain intact.
- Excellent
- Worn lightly and carefully maintained. Any marks require close inspection to find, and the original finish and details remain crisp.
- Very Good
- Previously worn and cared for. Light surface marks may appear on close inspection but do not distract from the piece overall.
- Good
- Shows honest everyday wear, including visible scratches or small marks. Any notable wear or repairs are identified in the item-specific notes.
- Fair
- Shows heavy wear or a specific disclosed flaw, such as deep scratches, refinishing, replaced parts, damage, or a service need. Priced to reflect its condition.
Photographs are of the actual item. We may process a photo for sharpness, lighting, or background; we do not use that processing to change how the item itself looks. If a photo and the written listing ever disagree, the written description, specifications, and any accompanying report control.
Warranties
We do not provide a separate store warranty on the products we sell, including watch movements. Items are sold as-is under Section 9 of our Terms. If a piece includes a manufacturer's warranty, follow the manufacturer's instructions to use it.
Why bullion and coins are different
Bullion and coins are final sale. Their price is locked to a metal market that keeps moving after your order is confirmed. If we offered a return window on metal, a buyer could keep the gains when spot rose and hand us the losses when it fell, and everyone else would pay for that in wider premiums.
For a material defect on any product, we may — but are not obligated to — approve an exchange for an identical item if you call (210) 735-7131 within three days of receipt and receive written confirmation and an RMA. That exchange is not a refund, and market loss may apply. The full legal terms are in Section 6 of our Terms.
Common questions
What does "Return Eligible Jewelry Product" mean?+
It is the product-page designation required by Section 6 of our Terms. Finished jewelry and watches sold at a fixed retail price are return-eligible only when that exact phrase appears on the individual product page. If the page does not carry it, the item is not a Jewelry Product for return purposes, regardless of how it is otherwise described or categorized.
Do watches and jewelry come with the same return policy as bullion?+
No. Bullion, coins, and other spot-priced metal are final sale under Section 6. Returns under Section 6(d) apply only to items designated "Return Eligible Jewelry Product." Those items may be returned within 30 days of the shipment date, or the purchase date for in-store sales, and a 15% restocking fee may apply.
Are estate, pre-owned, or antique pieces returnable?+
No. Estate, pre-owned, antique, and consignment pieces are not eligible for return or exchange under Section 6(d), even when the product page carries the "Return Eligible Jewelry Product" designation. Clearance, closeout, and final-sale items are also excluded, as are loose gemstones, pierced earrings, body jewelry, and items altered or serviced by anyone other than us.
How do I start a return?+
Call us at (210) 735-7131 within 30 days of the shipment date (or the purchase date for an in-store sale) and ask for an RMA number. We provide a prepaid, insured return label; you must use that label. Send the piece back unworn and unaltered, with everything it arrived with — packaging, tags, paperwork, certificates, and all watch links. Approved refunds go to the original tender and are processed within 120 business days after we receive and inspect the item. Original shipping charges are not refunded, and a 15% restocking fee may apply.
Do you issue a certificate of authenticity?+
We do not. A certificate is only worth the reputation of whoever signed it, and we would rather tell you exactly who inspected the watch and what they checked. Every watch is verified by our jewelers and again by an outside watchmaker before it is listed.
Do you warrant the movement on a watch you sell?+
We do not provide a separate store warranty on watch movements. Products are sold as-is under Section 9 of our Terms, except for any manufacturer warranty that comes with the item. Follow the manufacturer’s instructions if a manufacturer warranty applies.
Can I see the piece before I commit?+
Yes, and we would rather you did. Everything listed online is physically in our San Antonio showroom at 2622 Northwest Loop 410. Call ahead and we will have it out of the case and ready when you arrive. Walk-ins are welcome and there is no obligation.
Or skip all of this and come see it
Every watch and every piece of jewelry listed online is physically here at 2622 Northwest Loop 410 in San Antonio. Call ahead and we will have it out of the case when you arrive. No appointment and no obligation.